At kandychics.com, customer satisfaction is our priority.
If you need to return a product or request a refund, please review our policy below.
1.1 Eligibility for Returns
- Products can be returned within 1 business day of delivery.
- Items must be unused, undamaged, and in original packaging.
1.2 Non-Returnable Items
- Custom or personalized products.
- Products damaged due to customer mishandling.
1.3 Return Process
- Email us at order@kandychics.com to initiate a return.
- Our team will guide you through pickup and packaging steps.
2.1 Refund Eligibility
- Refunds are processed after inspection and approval.
2.2 Refund Timeline
- Refunds are credited within 3 to 4 business days.
2.3 Refund Method
- Refunds are credited to the original payment method (Card, UPI, Net Banking).
- If the order is already shipped, cancellation will be treated as a return.