Return & Refund Policy

At kandychics.com, customer satisfaction is our priority. We strive to ensure you are happy with your purchase. However, if you need to return a product or request a refund, please review our policy below:

1. Return Policy

1.1 Eligibility for Returns

• Products can be returned within 1 business day of delivery.
• The product must be unused, undamaged, and in its original packaging with all tags intact.

1.2 Non-Returnable Items

• Custom or personalized orders, and products damaged due to customer mishandling, are not eligible for return.

1.3 Return Process

• To initiate a return, email us at order@kandychics.com.
• Our team will guide you through the return process, including packaging and pickup arrangements.

2. Refund Policy

2.1 Refund Eligibility

• Refunds are processed after the returned item has been inspected and verified.
• If the return is approved, the refund will be initiated.

2.2 Refund Timeline

• Refunds are credited to the original payment method within 3 to 4 business days of return approval.

2.3 Refund Method

• Payments made via credit/debit cards, net banking, or UPI will be refunded directly to the same account.

3. Order Cancellation

• If the order is already shipped, cancellation requests will be treated as returns and subject to this policy.

4. Customer Support