Terms and Conditions

Terms & Conditions

Welcome to kandychics.com. By using our website and placing an order, you agree to the following terms and conditions.

1. General Terms

• kandychics.com operates as an online platform for purchasing high-quality mosquito nets under the brand name “Kandy Chics.”
• By accessing the website or placing an order, you confirm that you have read, understood, and agree to these terms and conditions.
• These terms are subject to periodic updates. Continued use of the website implies acceptance of updated terms.

2. Order Placement

• Orders can be placed by both individual customers and wholesalers.
• Accurate and complete information, including address and contact details, must be provided during checkout.
• Wholesalers are required to register as business customers and may need to provide GST or business details for bulk purchases.

3. Pricing and Payment

• Prices listed on kandychics.com are inclusive of applicable taxes, unless otherwise stated.
• Payment can be made via the accepted modes of payment displayed on the website.
• Wholesalers may be eligible for special pricing or discounts, which will be communicated directly.
• kandychics.com reserves the right to change product prices without prior notice, but confirmed orders remain unaffected.

4. Shipping and Delivery

• Orders are processed and shipped within 1-2 business days after confirmation.
• Standard delivery timelines are 3-7 business days, depending on location and shipping conditions.
• Shipping charges may vary based on order size and location.
• Customers must ensure someone is available to receive the delivery at the provided address.

5. Returns and Refunds

• Products can be returned within 2 days of delivery if unused, in original packaging, or if received damaged or defective.
• To initiate a return, contact support at orders@kandychics.com.
• Refunds are processed within 3-4 business days upon successful return verification.
• Returns for bulk orders may have additional conditions communicated at purchase.

6. Wholesaler-Specific Terms

• Minimum order value applies for bulk purchases.
• Custom branding or packaging may involve additional costs and lead times.
• kandychics.com reserves the right to verify business details before accepting wholesale orders.

7. Intellectual Property

• All content on kandychics.com is the intellectual property of the company.
• The brand name “Inaya” is trademarked and legally protected.

8. Limitation of Liability

• kandychics.com is not liable for delays or damages caused by external factors such as natural disasters or courier issues.
• Liability is limited to the value of the purchased product.

9. Customer Support

For assistance, contact our customer service team at orders@kandychics.com.